At Alliance International, we understand that plans can shift and circumstances change, which is why we aim to make managing your purchases as straightforward as possible through our Cancellation Policy. If you need to revise or revoke your order, we encourage you to review the terms outlined below and act swiftly to ensure a smooth resolution. Our dedicated customer service team is always available to guide you through the Cancellation Policy guidelines.

Cancellation Guidelines & Process

• Cancellation Before Confirmation: If you decide to cancel an order before it has been officially confirmed, please contact our support team immediately. We will take immediate action to halt the processing of your purchase and prevent any associated charges from hitting your account.

• Cancellation After Confirmation: Once an order moves past the confirmation stage, it immediately enters our fulfillment queue for packing and shipping. At this point, we may be unable to halt the process. If your order has already shipped, you can utilize our standard returns and exchange procedure upon delivery.

• Specialized & Bulk Orders: Custom, tailored, or bulk wholesale orders enter production immediately upon confirmation. Consequently, these orders carry strict timelines and may be subject to partial processing fees if canceled after confirmation. Read More

How to Request a Cancellation

To request a order cancellation, reach out directly to our customer service desk via email or phone with your Order ID and the Email Address associated with the purchase. Reaching out within the first few hours of placing your order gives our warehouse team the best chance to intervene before dispatch.

We truly appreciate your understanding, cooperation, and trust in Alliance International. Should you have any remaining questions, concerns, or special requests regarding your purchase, please do not hesitate to reach out to our team.